Shipping policy

Shipping Policy

Thank you for shopping with us. Please ensure your shipping address and contact details, including a valid phone number, are entered accurately to avoid any delays.

At the moment, we ship products within Australia and New Zealand.

When will my order ship?

All orders are typically dispatched within 1–2 business days. A tracking number will be provided as soon as your package is shipped. Delivery timelines may vary depending on your location and the delivery service used.

We take reasonable care to hand the correct goods to the carrier or collection person under the delivery arrangement you have selected, requested, nominated or expressly authorised. This applies to postal services, couriers, express delivery, same-day or on-demand services, customer-arranged carriers and any third-party delivery we help book at your request. Helping with a booking does not, by itself, make KEYDOM the carrier.

Subject to applicable law, handing goods to a carrier for delivery to you may constitute delivery to you under section 35 of the Sale of Goods Act 1923 (NSW), where applicable. This remains subject to our obligations concerning reasonable carriage arrangements and any rights you have under the Australian Consumer Law.

When will I receive my order?

Delivery usually takes 2–8 business days. Remote or regional areas may require up to 12 business days. All orders are shipped from our Melbourne or Sydney-based warehouse. For New Zealand orders, please refer to the delivery estimates below.

Please check your shipping address and contact details at checkout. If your delivery requires someone to be present, please ensure that you or your nominated recipient can receive it within a reasonable time.

If you confirm that the recipient is ready, but then fail to accept delivery within a reasonable time after a reasonable request to do so, you may be responsible for reasonable losses and additional costs caused by that failure, such as storage, waiting or redelivery charges. This applies only where permitted by law and consistent with section 40 of the Sale of Goods Act 1923 (NSW), where applicable. It does not apply to costs caused by KEYDOM's or the carrier's failure to follow the agreed delivery arrangement, or limit your right to lawfully reject goods.

Shipping Costs & Delivery Estimates Australia

All orders are fulfilled from:
5 Carlton Street, Chippendale, New South Wales 2008, Australia

Shipping rates within Australia:

• Orders over $200: Free express delivery

• Orders $0–$200: Standard delivery costs $15

• Express delivery, any order amount: $20

Shipping Rate for New Zealand Orders

• Flat rate shipping: $30 AUD

• Estimated delivery time: 7–27 business days

Please note that delivery times are estimates only and may vary depending on courier performance, customs processing, peak periods, public holidays, or other unforeseen delays.

Delivery estimates are a general guide and may vary during peak periods, public holidays, customs processing or other unforeseen delays. We appreciate your understanding and patience.

If your parcel is delayed, missing or appears to have been delivered incorrectly, please contact us so we can review the delivery records and help resolve the issue. Responsibility depends on the delivery arrangement, the circumstances and applicable law.

Where we have reasonably handed the correct goods to a carrier you selected, requested, nominated or expressly authorised, loss, theft, misdelivery, delay, unauthorised retention or other acts or omissions occurring while the goods are under that carrier's control do not automatically make KEYDOM liable. This applies only to the extent permitted by law and does not exclude responsibility for our own acts or omissions, breach of our delivery obligations, or any liability that cannot lawfully be excluded.

For a courier, driver or collection person you arrange or send yourself, our physical custody of the goods ends when we reasonably hand the correct goods to that authorised person. To the extent permitted by law, we are not responsible for their subsequent physical custody of the goods. Your statutory rights remain unaffected.

We may assist with carrier enquiries, police reports or insurance enquiries, and provide tracking, booking or collection records. Providing this assistance does not, by itself, constitute an admission of legal liability.

Nothing in this policy excludes, restricts or modifies any consumer guarantee, right or remedy under the Australian Consumer Law or any other applicable law that cannot lawfully be excluded, restricted or modified.

If you have any questions regarding shipping, please contact us at: contact@keydomshop.com.au